Frequently Asked Questions

  • Odenza Vacations is a totally new and unique vacation rewards company. We build vacation ‘gifts and rewards’ – what you are entitled to is clearly spelled out in the Terms and Conditions of the certificate that you are holding!
  • In order to avoid the frustration of waiting in the voice-mail line-up, Odenza Vacations has designed a user-friendly web mail redemption process that is totally secure. You can tell us about your vacation options.

Odenza Vacations - Frequently Asked Questions

Please read through the FAQ's and click the box on the bottom of this page to proceed.

Q. Why can't I speak to a travel agent immediately?
A. Odenza Vacations is a web based promotional program. Please follow the steps listed on your terms and conditions, once you have completed the steps you will be assigned to a travel agent.

Q. What is this travel certificate that I’m holding?
A. Congratulations you have been given the gift of a vacation! Read the terms and conditions and you will see exactly what you are entitled to. Please take note of the certificate code and number as these are unique to you and ensure the confidentiality of all your correspondence. You can also use this certificate to customize a vacation to suit your needs – additional charges will apply.

Q. How do I use this travel certificate?
A. Odenza Vacations has designed a user-friendly web mail redemption process that is linked to your certificate. Just follow the instructions to use your certificate! Please note the timelines in the instructions.

Q. Will my personal information be secure?
A. Odenza Vacations totally respects the information submitted. Please click here for our Privacy Policy.

Q. How do I make a vacation selection? Are there blackout periods?
A. This web mail process, together with the specific details on your certificate will guide you through which vacation choices you are entitled to select from. All vacations offered are subject to Odenza Vacations promotions inventory (allotments). During peak season, conventions, major holidays, or when allotments are full, surcharges may have to apply. We reserve the right to offer alternate travel dates or destinations.

Q. What if I want to vacation for longer than the period indicated on my certificate?
A. Odenza Vacations is pleased to offer you a number of ways to extend your certificate. You can add extra days in front or after the vacation specified in this certificate or add more time to a planned vacation: you can also add other vacation features like airfare, attraction passes, car rentals, travel insurance, more family members etc. Just signal your interest on the appropriate form in this web mail pathway and Odenza Vacations will be in touch…to build you a dream vacation.

Q. How long is this certificate valid?
A. Look at the Terms and Conditions that you are holding for the registration expiry date. Generally they are valid for 12 – 24 months.

Q. When/How do I get my deposit back?
A. Should you need to secure your reservation with a deposit, this is held in trust for you until the reservation is complete. Should you not complete a booking, a refund will be mailed to you. Please allow thirty (30) days for processing.

Q. Are there any more fees?
A. Depending on the nature of your vacation certificate, Industry taxes like hotel, airline, cruise port, insurance might apply in addition to processing fees. They are subject to changes in the industry. Odenza Vacations travel consultants will brief you at the time of making your booking.

I have read these FAQ's and understand the terms and conditions that are supplied with my promotional certificate, in addition I have also read the FAQ's listed above.

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Odenza Marketing Group Canada – 4664 Lougheed Hwy Suite 230, Burnaby, BC V5C 5T5  Tel: 604-451-1414

Odenza Marketing Group USA – 4445 Eastgate Mall, Suite 200, San Diego, CA 92121  Tel: 858-560-8775